designLEE Studio Policies
FAQ: Physical Products
Each product varies, so check the individual listing for production times. Our customers are the world to us so we make it a priority to try to get your items shipped to you as soon as possible.
We offer complimentary USPS First Class 1-3 business day shipping. Should you need an express shipping method, please purchase your own shipping label online with the delivery service of your choice.(FED-EX, UPS.com) We will provide you with all the information you will need for the label. Once purchased, please email the label to us so we can print and use on your package.
designLEE's customer orders are usually shipped within 1-2 business days and can take another 2-5 business days to get to your door depending on which state you are shipping to. Keep in mind shipping delays during Holidays and due to the ongoing Pandemic.
We will send another one at no additional cost. designLEE Studio's mission is to provide world-class customer service. We want to be your friend in the "Cake Topper" business and we take that relationship seriously!
Absolutely! Prior to cutting and shipping, we can provide up to 3 Proofs after purchase, at no additional cost of the design you purchased.
If you’re considering a professional printer, we recommend Prints of Love. Check them out at: https://printsoflove.com/designlee-studio/
You can also print at Kinkos, Office Max, Vista Print, or from Home.
We do not accept returns or exchanges, please contact us if you have any problems with your order.
All sales are final due to all of our items being Instant Digital Downloads & personalized just for you. Of course, we will do everything we can to make sure you are completely satisfied with your purchase.
RETURNS AND EXCHANGES
We will refund your order PRIOR to us issuing your 1st Proof. Once the 1st Proof has been provided, no returns/refunds will be accepted. We typically generate your 1st Proof within 24hrs. Of course, we will do everything we can to make sure you are completely satisfied with your purchase.
We gladly accept cancellations within 24 hours from purchase date.
Payment - Payment must be paid in full before item can be shipped.
DEMO MODE with Watermark. You can utilize our demo mode 100% free. Each product will have a specific demo link allowing you to utilize this feature. This will show you the various options and customization tools you'll have at your disposal on any particular invitation.
It is the customer's responsibility to have a sample printed at their own expense to ensure you are happy with the final product.
What are your business hours?
Mon-Friday: 8:00 A.M. - 6:00 P.M.
You may be able to reach me outside my store hours by utilizing the Messenger App on our website, simply drop me a line or email us at firstname.lastname@example.org and we will get back to you within 24hrs.
Weekends Flexible- Feel Free to Message us and we will get back to you ASAP.
Can you create custom event items?
Absolutely, YES! That's what separates US from everyone else! We work with both event/party planners as well as custom parties for busy families! Please email or send us a message via Messenger App with your request/details and we'll get to work ASAP on some samples Email: email@example.com
What are your turnaround times?
All of our products are Instant Digital Downloads. You can Instantly start editing and sending out your gorgeous invitations as soon as you complete your order! On custom orders, we typically average 24HRs before your 1st Proof is sent.
Where should I get my digital files printed?
We can help in this department, No problem!
If you’re considering a professional printer, I recommend Prints of Love. Check them out at: https://printsoflove.com/
Alternatively, you could print the files from your home printer or at a local printer shop.
Can I edit font colors and font style?
Of Course!! You can edit font colors and font styles on your mobile phone, Tablet, or PC.
Can I insert a photo into an invite without a photo lay?
Most certainly! I will gladly customize an invitation to have a photo and still have the same elements of your preferred theme.
I Don't Need/Want All The PDF Files Associated With A Theme - Can I Purchase Some Items Individually?
Gladly! Please Send us a Message via Messenger with a list of your requested items and we will quote you accordingly.